Safari and Travel Services Booking Terms and Conditions
Version 2.0 | August 2025
These Safari and Travel Services Booking Terms and Conditions are issued by Go Beyond Global Holdings Pty Ltd, ABN 54 690 826 361, trading through
Go Beyond Safaris and Photo Safari Company.
The trading name through which a particular booking is arranged will be identified in the applicable quotation, invoice, Booking Confirmation or other booking document. References in these Booking Terms to “the Company,” “we,” “us,” “our” or “the Supplier” mean Go Beyond Global Holdings Pty Ltd.
These Booking Terms apply to safari packages, accommodation, scheduled and charter aviation, helicopter flights, transfers, activities, excursions, guiding, permits, photography workshops and other travel-related services arranged, sold or provided by us. They apply whether the relevant services are booked as part of a package or as an individual standalone service.
These Booking Terms address important matters including:
- booking requests, formation and confirmation;
- quotations, pricing, deposits and payments;
- booking amendments, postponements, cancellations and refunds;
- accommodation, aviation, transfers, activities and other travel services;
- Third-Party Suppliers and their applicable conditions;
- travel insurance, passports, visas, health, accessibility and baggage;
- safari risks, waivers, safety and Traveller conduct;
- complaints, disputes, responsibility and liability; and
- other rights and obligations associated with a booking.
These Booking Terms are separate from our general Website Terms of Use, which govern access to and use of our websites. Our Privacy Policy explains how we collect, use, store and disclose personal information.
Please read these Booking Terms and all booking-specific documents carefully before accepting a quotation, making a payment or instructing us to confirm any service.
1. Scope, Application, Version and Acceptance
These Booking Terms apply where they are expressly identified or incorporated in a quotation, invoice, Booking Confirmation or other booking document issued by us.
The version applying to a booking is the version identified by title, version number or effective date in the applicable Booking Documents. Where a Booking Document links to these Booking Terms without stating a version number, the applicable version will be the version made available to the Client before the booking was accepted.
The Client accepts the applicable Booking Documents and agrees to be bound by them by:
(a) signing them;
(b) accepting them through an approved electronic process;
(c) making a payment after receiving or being given reasonable access to them; or
(d) instructing us in writing to confirm services, make reservations or incur Third-Party Supplier commitments.
Where one person makes or administers a booking for other Travellers, that person confirms that they have authority to communicate booking instructions and provide Traveller information.
Where the booking is made by a company, organisation or other entity, the person accepting the Booking Documents confirms that they are authorised to act on its behalf.
We may amend these Booking Terms from time to time. The current version will be published on our websites together with its version number and effective date.
Unless otherwise agreed in writing or required by applicable law, an amendment will apply only to bookings accepted on or after its effective date and will not retrospectively alter a booking already accepted.
Booking-specific terms, special conditions and Third-Party Supplier requirements may supplement these Booking Terms.
These Booking Terms are separate from our Website Terms of Use. Accessing or browsing one of our websites does not, by itself, create a booking or travel-services agreement.
2. Guest Registration Requirement
The Client and Lead Client must provide all Traveller information reasonably required to quote, reserve, confirm, administer and safely provide the booked services.
We may require each Traveller, or the Lead Client on behalf of the Travellers, to complete an online Guest Registration Form. The form will ordinarily be sent to the email address provided for the provisional booking or identified in the applicable Booking Documents.
Depending on the requirements and timing of the booking, guest registration information may be required:
(a) before a Deposit or other booking payment is made;
(b) before particular services can be requested or confirmed; or
(c) by the deadline stated in the Booking Confirmation or another date agreed in writing.
Required information may include full names exactly as shown in passports, dates of birth, nationalities, passport details, contact and emergency-contact information, dietary requirements, allergies, medical, mobility or accessibility considerations, passenger weights where required for aviation, rooming arrangements, travel-insurance details and other information reasonably required by us or a Third-Party Supplier.
The Client and Lead Client must ensure that all information supplied is accurate, complete and updated promptly if it changes. Traveller names and dates of birth must be checked carefully against the applicable passports and travel documents.
The Client confirms that it is authorised to provide the personal information of each Traveller for booking and administrative purposes. For a Traveller under 18 years of age, the Client must ensure that the information is provided with the authority of the Traveller’s parent or legal guardian.
Information may be disclosed where reasonably necessary to relevant camps, lodges, hotels, airlines, charter operators, transfer providers, guides, activity operators, ground handlers, permit authorities, park authorities, emergency-assistance providers and other Third-Party Suppliers in Australia or overseas.
We will limit disclosure to information reasonably required to arrange, administer or safely provide the relevant services. Personal and sensitive information will be handled in accordance with our Privacy Policy and shared on a need-to-know basis.
Late, inaccurate or incomplete information may delay or prevent the confirmation or provision of services and may result in amendment fees, fare differences, cancellation charges or other reasonable costs. The Client will be responsible for costs caused by information supplied late or incorrectly by the Client or a Traveller, except to the extent that we contributed to the error.
The Lead Client must ensure that every Traveller receives the relevant itinerary, booking information, safety requirements, baggage information and applicable Third-Party Supplier conditions.
3. General Liability Waiver
By making a booking, the Client and each Traveller acknowledge that safari travel, aviation, wildlife encounters, remote destinations and participation in travel-related activities may involve inherent risks, including illness, injury, disability, property loss, property damage or death.
These risks may arise from wildlife, uneven or difficult terrain, remote locations, road conditions, weather, water-based activities, small aircraft, helicopters, vehicles, boats, limited communications and restricted access to medical facilities.
We will exercise reasonable care and skill in arranging and providing the services for which we are responsible and will take reasonable precautions concerning Traveller safety.
Each Traveller participates voluntarily and is responsible for assessing their physical fitness, health, experience and ability to participate safely in the relevant itinerary, service or activity.
Travellers must comply with all reasonable safety instructions, warnings, operational requirements and participation conditions issued by us or a Third-Party Supplier.
Each Traveller must obtain and maintain comprehensive travel insurance appropriate to the itinerary and activities, including suitable cover for emergency medical treatment, evacuation, repatriation, cancellation, curtailment and personal liability.
To the fullest extent permitted by applicable law, we are not responsible for loss, damage, injury, illness, delay or expense caused by risks inherent in the itinerary or activity, the acts or omissions of the affected Traveller, or circumstances outside our reasonable control.
Nothing in these Booking Terms excludes, restricts or modifies liability for negligence, breach of contract, breach of a consumer guarantee or any other right, remedy or liability that cannot lawfully be excluded, restricted or modified.
4. Guest Waiver and Acknowledgement
Each Traveller may be required to sign our liability waiver, risk acknowledgement, indemnity or participation document electronically before travel, in hard copy before or during travel, or both.
Signing any waiver or acknowledgement reasonably required by us is a condition of participation in the relevant itinerary, service or activity.
Travellers may also be required to sign supplementary waivers, risk acknowledgements, indemnities or participation documents issued by Third-Party Suppliers, including lodges, camps, airlines, charter operators and activity providers.
Supplier documents may apply to services including walking safaris, canoeing, boating, helicopter flights, scenic flights, hot-air ballooning, horse riding and other activities involving additional or specific risks.
Third-Party Supplier waivers and participation documents supplement these Booking Terms in relation to the service provided by that supplier.
A Traveller who refuses or fails to sign a waiver or acknowledgement reasonably required for a particular service may be excluded from that service or from the affected part of the itinerary.
Any cancellation charge, refund, credit or other consequence resulting from that refusal or failure will be determined under these Booking Terms, the applicable Booking Documents, the relevant Third-Party Supplier conditions and applicable law.
The Client and each Traveller are responsible for ensuring that all required waivers and acknowledgements are completed accurately and within the required time.
Nothing in a waiver, acknowledgement or participation document excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified.
5. Personal Property and Specialist Equipment
Each Traveller is responsible for the care, handling, security, transportation and insurance of their personal property and specialist equipment.
Personal property and specialist equipment may include cameras, lenses, drones, computers, mobile devices, binoculars, mobility aids, medical equipment, sporting equipment, baggage and other valuable or fragile items.
Travellers must obtain appropriate insurance for valuable equipment, including cover for loss, theft, accidental damage, malfunction and transportation in remote or international destinations.
Travellers are encouraged to:
(a) register valuable equipment with their insurer;
(b) retain purchase records and serial numbers;
(c) maintain a record or photograph of valuable items;
(d) use suitable protective cases or bags; and
(e) carry valuable or fragile equipment as hand luggage where permitted by the applicable carrier.
Drones and other regulated equipment may be subject to permits, customs requirements, park restrictions, aviation regulations and local laws. Each Traveller is responsible for obtaining all necessary approvals and complying with applicable restrictions unless we expressly agree in writing to arrange them.
Any oversized, unusually heavy, fragile or specialist equipment must be disclosed before booking or as soon as reasonably practicable. Additional baggage capacity, cargo arrangements, storage, special handling or additional aircraft seats may be required at the Client’s cost.
We are not responsible for loss, theft, damage, delay or malfunction affecting personal property or specialist equipment unless caused by our breach, negligence or another matter for which liability cannot lawfully be excluded.
The liability and baggage conditions of the relevant airline, charter operator, transfer provider, accommodation provider or other Third-Party Supplier may also apply.
6. Rates, Pricing and Accuracy
All prices are based on the travel dates, Traveller numbers, rooming arrangements, routing, inclusions, Third-Party Supplier rates, taxes, levies, fees, foreign-exchange assumptions and other information applicable when the quotation is prepared.
We take reasonable care to ensure that quotations, itineraries, invoices and other booking communications are accurate. Before a booking is accepted, we may correct any pricing error, calculation error, misquotation, omission or other inaccuracy and issue a revised quotation or Booking Document.
After a booking has been accepted, the booking price may be adjusted only:
(a) with the Client’s written agreement;
(b) under a pricing or foreign-currency adjustment mechanism expressly stated in the Booking Documents;
(c) to reflect a new or increased government tax, tourism levy, park fee, conservation fee, permit charge or other government-imposed amount;
(d) to reflect a Third-Party Supplier charge that directly affects the booking, was outside our reasonable control and could not reasonably have been avoided;
(e) as a result of a change requested by the Client; or
(f) as otherwise expressly permitted by the Booking Documents or applicable law.
We will notify the Client in writing of any adjustment and explain its basis and amount.
Where an adjustment is material, the Client may accept the adjustment or cancel the affected service by giving written notice within the period stated in our notice. Any refund relating to the affected service will be calculated after deduction of reasonable and properly incurred or irrevocably committed Third-Party Supplier costs, subject to applicable law.
Unless otherwise stated in the Booking Documents, the booking price will be locked after the final invoice has been issued and cleared payment in full has been received, except for:
(a) a Client-requested amendment;
(b) a government-imposed tax, levy, fee or charge;
(c) a pricing adjustment expressly permitted by the Booking Documents; or
(d) an obvious pricing or calculation error that could not reasonably have been understood as the intended price.
Contract formation, payment and confirmation of individual itinerary components are separate matters. Acceptance of a booking does not guarantee a particular service until that service has been confirmed by the applicable Third-Party Supplier.
7. Occupancy, Rooming and Child Policies
Prices are based on the Traveller numbers, ages, occupancy, rooming arrangements and other information stated in the applicable quotation or Booking Documents.
Unless otherwise stated, accommodation pricing may be based on two Travellers sharing a room, suite, tent or other accommodation unit.
Single occupancy is subject to availability and may attract a single supplement or other additional charge.
Where appropriate, we may offer solo Travellers the option of sharing accommodation with another Traveller. Any room-sharing arrangement is voluntary, subject to compatibility and availability, and must be agreed by all affected Travellers. We do not guarantee that a suitable person will be available to share.
Family rooms, interconnecting rooms, interleading rooms, family suites and other rooming configurations are subject to the availability and policies of the applicable accommodation provider.
Child rates, age classifications, occupancy limits, minimum-age requirements, game-drive restrictions, activity restrictions, private-vehicle requirements and supervision arrangements vary between Third-Party Suppliers.
The applicable child and family conditions will be stated or made reasonably available in the quotation, itinerary, Booking Confirmation, supplier information or other written booking communication where relevant.
Unless expressly confirmed otherwise:
(a) reduced or complimentary child rates are not guaranteed;
(b) a supplier may charge an adult rate for a child;
(c) transfer, aviation, permit, park-fee and activity charges may apply at full rates regardless of age;
(d) younger children may be excluded from shared game drives or particular activities;
(e) a private vehicle, private guide or alternative arrangement may be required at the Client’s cost; and
(f) babysitting, child-minding and child-specific activities are subject to availability and are not guaranteed.
The Client must ensure that every Traveller under 18 years of age is accompanied and appropriately supervised by a parent, legal guardian or another responsible adult authorised by the parent or guardian.
The Client must disclose the ages and dates of birth of all children before booking. Any change to Traveller ages, numbers or rooming arrangements may result in repricing, additional charges or amendments to the proposed services.
8. Deposit, Payment and Refund Administration
8.1 Deposit and Advance Payments
Unless otherwise stated in the applicable Booking Documents, a Deposit equal to 30% of the total booking price must be paid by the stated due date.
Certain accommodation, flights, charter services, helicopter flights, permits, park fees, activities, transfers, exclusive-use arrangements, special-event bookings and other Third-Party Supplier services may require additional advance payment or payment in full at the time of confirmation.
Any additional advance-payment requirement will be identified in the quotation, invoice, Booking Confirmation or other written booking communication where reasonably practicable.
The Deposit is part-payment of the total booking price. Payment of the Deposit authorises us to request availability, reserve capacity and pay, advance, guarantee or irrevocably commit amounts to Third-Party Suppliers in connection with the booking.
The amount of the Deposit or any other payment that may be retained following cancellation will be determined under the cancellation and refund provisions of these Booking Terms.
8.2 Balance Payments
Unless otherwise stated in the Booking Documents, the remaining balance must be paid in full no later than 90 days before commencement of the booking.
A Third-Party Supplier may require an earlier payment deadline. Where that requirement applies, the earlier deadline will be stated or communicated to the Client in writing.
We are not required to confirm services, maintain provisional reservations, hold capacity or incur further Third-Party Supplier commitments while an undisputed amount remains overdue.
If an undisputed amount is not paid by its due date, we may give the Client written notice requiring payment within five Business Days.
If the amount remains unpaid after that period, we may:
(a) suspend further work or supplier commitments;
(b) release provisional or confirmed services where permitted;
(c) treat the affected services or booking as cancelled by the Client; and
(d) apply the cancellation provisions of these Booking Terms.
8.3 Instalment Arrangements
We may agree to an instalment-payment arrangement in writing. An instalment arrangement does not alter the total booking price, final payment deadline, cancellation conditions or Third-Party Supplier payment requirements unless expressly stated.
Failure to make an instalment by its agreed due date will be treated as a failure to pay an amount due under the Booking Documents.
8.4 Payment Currency and Cleared Funds
Payments must be made in the currency stated in the applicable quotation, invoice or Booking Confirmation. Unless otherwise agreed in writing, our standard booking currency is United States Dollars.
All payments must be received in cleared funds and in the full amount due.
The Client is responsible for bank charges, transfer charges, intermediary-bank fees, foreign-exchange costs and other payment costs that result in less than the invoiced amount being received by us, except where applicable law requires otherwise.
A payment is not final until it has been irrevocably received and cleared. A payment receipt, card authorisation, payment-processor notification or provisional credit does not prevent an amount becoming payable again following a lawful reversal, recall or chargeback.
8.5 Refunds and Unused Services
Any refund will be calculated in accordance with the cancellation, supplier-condition and refund provisions of these Booking Terms.
Reasonable and documented cancellation, recovery, banking, foreign-exchange, payment-processing or refund-administration costs directly associated with the affected booking may be deducted to the extent permitted by the Booking Documents and applicable law.
No fixed administrative refund fee applies unless expressly stated in the applicable Booking Documents.
No refund will ordinarily be made for accommodation, flights, transfers, activities, meals, permits, guiding or other services that a Traveller voluntarily declines, misses or does not use after travel has commenced.
Where a refund or credit depends on recovery from a Third-Party Supplier, we will take reasonable steps to seek that recovery where reasonably practicable.
We are not required to fund a Third-Party Supplier refund from our own money before the amount has been received from that supplier, unless otherwise required by applicable law.
Any refund or credit actually recovered from a Third-Party Supplier that relates to an amount retained from the Client will be credited or refunded to the Client, less reasonable and documented costs directly incurred in obtaining or administering that recovery.
Refund timing may depend on the relevant supplier, airline, bank, payment processor or other third party. We will process any amount due within a reasonable time after the recoverable amounts and applicable costs can reasonably be determined.
9. Client Cancellation, Amendments and Refunds
9.1 Written Cancellation
The Client may cancel all or part of a booking by giving written notice to the booking email address stated in the applicable Booking Documents.
Cancellation takes effect when the written notice is received by us.
We may require the Client or Lead Client to complete a cancellation form for identification, verification and administrative purposes. A clear written cancellation will not be ineffective solely because the cancellation form has not yet been completed.
Cancellation periods are calculated separately for each accommodation booking, flight, charter service, transfer, activity, permit, tour, safari component or other service, having regard to the scheduled commencement date of the relevant service.
9.2 Standard Cancellation Charges
Unless a different or more restrictive condition applies to a particular service, the following minimum cancellation charges will apply:
| Written notice received before | Cancellation charge |
|---|---|
| More than 90 days | Up to the amount of the Deposit, limited to our reasonable and documented costs, liabilities and losses arising from the cancellation |
| 61 to 90 days | 50% of the total price of the relevant cancelled service |
| 60 days or fewer | 100% of the total price of the relevant cancelled service |
| No-show, failure to commence or cancellation after commencement | 100% of the total price of the relevant cancelled service |
Cancellation charges are intended to compensate us for reasonable costs, liabilities and losses arising from the cancellation, including:
(a) amounts paid, incurred or irrevocably committed to Third-Party Suppliers;
(b) booking, itinerary-planning, reservation-management and administration services already performed;
(c) reasonable cancellation and administration costs directly caused by the cancellation;
(d) payment-processing, banking and foreign-exchange costs;
(e) professional or specialist services already engaged; and
(f) other reasonable direct losses caused by the cancellation.
We will not recover the same cost or loss more than once or retain an amount exceeding our lawful entitlement.
9.3 Third-Party Supplier Conditions
Third-Party Supplier terms and conditions supplement these Booking Terms and may apply to the particular accommodation, flight, charter, helicopter flight, transfer, activity, permit or other service provided by that supplier.
A supplier condition that is more restrictive than our standard cancellation conditions may apply to the affected service where:
(a) it was disclosed or made reasonably available before the booking was accepted;
(b) it was accepted or authorised under the Booking Documents; or
(c) it was first imposed or clarified after acceptance and dealt with under the applicable supplier-change provisions.
Supplier conditions do not replace these Booking Terms generally and apply only to the service to which they relate.
The Client will not be charged both our standard cancellation charge and a supplier charge in respect of the same cost, loss or affected service.
9.4 Immediately Non-Refundable Services
Certain services may become partially or entirely non-refundable when requested, reserved, confirmed, purchased or ticketed. These may include:
scheduled and charter flights;
- helicopter and scenic flights;
- airline tickets and associated charges;
- permits, park fees and conservation fees;
- private guides and specialist personnel;
- exclusive-use vehicles or accommodation;
- special-event and festive-season bookings;
- activities and excursions;
- camp or property buyouts; and
- customised or specially procured services.
9.5 Partial Cancellation and Reduction in Traveller Numbers
A reduction in Traveller numbers, rooms, vehicles, services, activities or itinerary components will be treated as a partial cancellation.
Any resulting supplier repricing, loss of group rates, single supplements, room reconfiguration charges or increases in the cost per remaining Traveller will be payable by the Client in addition to any applicable cancellation charge.
9.6 Postponements, Date Changes and Replacement Travellers
A request to postpone travel, change dates, substitute a Traveller or transfer a booking is not effective until confirmed by us in writing.
A material change may be treated by a Third-Party Supplier as a cancellation and new booking.
Any replacement Traveller, name change or booking transfer is subject to:
(a) supplier approval;
(b) availability;
(c) airline, fare, ticketing and permit conditions;
(d) revised pricing; and
(e) payment of all amendment fees, fare differences, supplier charges and reasonable administration costs.
Amounts paid toward the original booking will be transferred only to the extent that they remain recoverable and transferable.
9.7 Postponements, Date Changes and Replacement Travellers
No refund will ordinarily be provided where a Traveller:
(a) fails to commence travel;
(b) arrives after a service has commenced;
(c) departs before completion;
(d) voluntarily declines or misses a service; or
(e) is unable to participate because of a failure to comply with passport, visa, health, safety, baggage or supplier requirements.
9.8 Allocation of Package Price
Where services have been sold as part of a package and individual selling prices are not separately stated, we may reasonably allocate the total package price between the relevant components for the purpose of calculating cancellation charges, refunds, credits and partial cancellations.
The allocated selling price may include associated planning, reservation, operational and administration costs and is not required to correspond to the net amount payable by us to the relevant supplier.
9.9 Mitigation, Supplier Refunds and Credits
We will take reasonable steps to mitigate avoidable loss and, where reasonably practicable, seek available refunds or credits from Third-Party Suppliers.
Any refund or credit actually recovered from a Third-Party Supplier that relates to an amount retained from the Client will be credited or refunded to the Client, less reasonable and documented costs incurred in obtaining or administering that recovery.
We are not required to fund a Third-Party Supplier refund from our own money before receiving it from the relevant supplier, unless otherwise required by applicable law.
Any amount paid by the Client that exceeds our lawful entitlement will be refunded within a reasonable time after the cancellation costs and supplier positions can reasonably be determined.
Failure to obtain or recover under travel insurance does not reduce or remove the Client’s liability under these Booking Terms.
10. Mandatory Travel Insurance
Every Traveller must obtain and maintain comprehensive travel insurance from the time the booking is accepted until completion of all travel associated with the booking.
The insurance must be appropriate to the destinations, itinerary, Traveller circumstances and planned activities and should include suitable cover for:
(a) trip cancellation, postponement and curtailment;
(b) overseas medical treatment and hospital expenses;
(c) emergency evacuation and medical evacuation;
(d) repatriation, including repatriation of remains;
(e) travel disruption, delay and missed connections;
(f) baggage loss, theft, damage and delay;
(g) personal liability;
(h) activities and risks included in the itinerary;
(i) valuable personal property and specialist equipment where relevant; and
(j) supplier insolvency or financial failure where such cover is reasonably available.
Insurance must cover the full period of travel, including all departure, transit and return-travel days.
The Client is responsible for ensuring that every Traveller has obtained suitable insurance. A policy covering only one Traveller will not satisfy this requirement unless it expressly covers every Traveller included in the booking.
Evidence of suitable insurance for each Traveller must be provided by the deadline stated in the Booking Confirmation or another date agreed in writing.
If suitable evidence is not provided, we may:
(a) withhold travel documents or further supplier commitments;
(b) require written acknowledgement of the deficiency;
(c) exclude a Traveller from a service where insurance is required by a supplier; or
(d) where reasonably necessary, treat the affected booking or service as cancelled by the Client.
Any resulting cancellation charge will be determined under these Booking Terms and the applicable Third-Party Supplier conditions.
The Client and Travellers are responsible for reviewing policy exclusions, limits, excesses, pre-existing medical-condition provisions and activity restrictions and for determining whether the cover is adequate.
Our review or acceptance of evidence of insurance does not constitute advice, approval or confirmation that the policy is suitable or sufficient.
A Traveller’s failure to obtain insurance, an insurer’s refusal of a claim or an insufficient policy limit does not entitle the Client or Traveller to a refund, credit, waiver or reduction of any amount otherwise payable.
Insurance does not replace any right or remedy that cannot lawfully be excluded.
11. Safari Aviation, Charter Flights, Passenger Information and Baggage
Aviation services are subject to the conditions of carriage, safety requirements, baggage policies, check-in procedures and operational requirements of the applicable airline, helicopter operator, charter operator or other aviation provider.
The applicable requirements may vary according to:
- carrier; aircraft type;
- route; airstrip or airport;
- passenger numbers;
- passenger weights;
- weather;
- fuel requirements;
- baggage volume;
- and operational or safety considerations.
The specific requirements applying to a booking will be stated or made reasonably available in the quotation, itinerary, Booking Confirmation, carrier information or other written booking communication.
11.1 Baggage Type
Light-aircraft and safari-aviation services commonly require soft-sided bags without rigid frames, hard shells or inflexible structures.
Wheels and collapsible handles may be accepted by some carriers but prohibited or restricted by others.
Travellers must comply with the requirements applying to every sector of their itinerary.
11.2 Baggage Weight and Dimensions
Light-aircraft services commonly impose strict combined baggage limits covering checked baggage, hand luggage, camera equipment and other personal items.
Unless a different allowance is confirmed in writing, Travellers should expect that:
- total baggage allowances may be limited to approximately 15–20 kg per person;
- hand luggage may form part of the total allowance;
- strict bag dimensions may apply;
- and the most restrictive allowance applying to the itinerary must be followed.
Any specific allowance stated in a quotation, itinerary or Booking Confirmation will prevail over this general guidance.
An additional baggage allowance included in a particular package applies only to the sectors, carriers and Travellers expressly identified.
11.3 Passenger Weights
Accurate passenger weights, including reasonable allowances for clothing and personal items where requested, must be provided by the deadline stated in the Booking Documents.
Passenger weights may be required for aircraft selection, weight-and-balance calculations, seat allocation and aviation safety.
A carrier may require a Traveller to purchase an additional seat, use a different aircraft, travel on a different service or accept another operational arrangement where necessary for safety, weight or space reasons.
Any additional cost will be payable by the Client unless expressly included in the Booking Documents or caused by an error for which we are responsible.
11.4 Additional and Oversized Baggage
Camera equipment, hard cases, mobility equipment, medical equipment, sporting equipment and other oversized, heavy, valuable or specialist items must be disclosed before booking.
Additional baggage may require:
(a) purchase of an additional seat;
(b) a private charter;
(c) a larger aircraft;
(d) separate freight or road transportation;
(e) storage or forwarding arrangements; or
(f) removal of items from the intended flight.
All resulting charges are payable by the Client unless expressly included in the Booking Documents.
11.5 Unsuitable or Excess Baggage
A carrier may refuse, offload, store, forward or separately transport baggage that does not comply with its requirements.
The Traveller may be required to repack into an approved soft-sided bag or leave unsuitable baggage behind.
Costs associated with repacking, storage, forwarding, additional transportation, excess baggage or missed services caused by non-compliant baggage will be payable by the Client.
11.6 Children and Infants
Child and infant seating, restraint, baggage and minimum-age requirements vary between carriers and aircraft.
Children may be required to occupy and pay for their own seat. Infants may be permitted to travel on the lap of a parent or guardian only where allowed by the carrier and applicable aviation regulations.
The applicable conditions will be confirmed or made reasonably available before travel where relevant.
11.7 Private Charters and Helicopter Flights
Private charters may provide greater flexibility but remain subject to aircraft capacity, weight-and-balance limits, baggage-compartment dimensions, landing conditions and the operator’s safety requirements.
The fact that an aircraft has been chartered exclusively does not guarantee unlimited baggage or unrestricted passenger capacity.
Helicopter flights may impose strict passenger-weight, seating, baggage and safety requirements. Seating positions may be allocated by the operator and cannot be guaranteed unless expressly confirmed.
11.8 Operational Changes and Boarding
The carrier has final authority concerning aircraft operation, passenger loading, baggage acceptance, seating, routing, departure times and safety.
We and the applicable carrier may refuse carriage where a Traveller:
(a) fails to provide required passenger information;
(b) presents non-compliant or unsafe baggage;
(c) exceeds an undisclosed weight or capacity restriction;
(d) refuses to follow reasonable safety instructions; or
(e) does not satisfy a legal, medical, operational or participation requirement.
Any refund or cancellation consequence will be determined under these Booking Terms, the applicable carrier conditions and applicable law.
Carrier conditions supplement these Booking Terms in relation to the aviation service provided by that carrier. Nothing in those conditions removes any obligation or liability that we have under the Booking Documents or applicable law.
12. Inclusions and Exclusions
The services included in and excluded from a booking will be identified in the applicable quotation, itinerary, Booking Confirmation, invoice or other Booking Documents.
Inclusions and exclusions may vary according to the booking, destination, itinerary, supplier, rate type and service selected. The booking-specific inclusions and exclusions stated in the Booking Documents will prevail over this general section.
Unless expressly identified as included in the Booking Documents, the booking price does not include:
- international or domestic flights;
- accommodation, transfers or services before or after the confirmed itinerary;
- passports, tourist visas, transit visas, permits or immigration charges;
- travel insurance;
- insurance for cameras, specialist equipment or personal property;
- vaccinations, medical consultations, health certificates, testing or screening requirements;
- personal expenses, including souvenirs, telephone calls, internet charges, minibar items and laundry;
- gratuities for guides, drivers, lodge staff, camp staff or other service personnel;
- premium beverages, cellar wines, cigars or other items not included by the relevant accommodation provider;
- optional activities, excursions or services not expressly included;
- excess baggage, additional baggage, freight, storage or additional aircraft seats;
- additional transfers or transport required because of delays, missed connections, late arrival or early departure;
- government taxes, levies, park fees, conservation charges or other amounts introduced after booking where an adjustment is permitted under these Booking Terms;
- services booked independently by the Client or a Traveller;
- and any item or service not expressly identified as included.
An item described as complimentary remains subject to availability, weather, operational, safety and supplier requirements and does not have a separate refundable value unless expressly stated otherwise.
The Client must review the inclusions and exclusions carefully before accepting the booking and notify us promptly of any apparent error or omission.
13. Events Beyond Reasonable Control
An event beyond reasonable control is an event or circumstance that materially prevents, delays, disrupts or affects the performance of a booking and is outside the reasonable control of the affected party.
Such events may include:
- natural disasters;
- severe or extreme weather;
- fire, flood or drought;
- epidemic, pandemic or public-health emergency;
- war, terrorism or threat of terrorism;
- civil unrest, political instability or public disorder;
- government action, travel restriction or border closure;
- park, reserve, concession or airstrip closure;
- industrial action, strike or labour disruption;
- transport, aviation or technical failure;
- fuel shortage;
- infrastructure or communications failure;
- wildlife, environmental or conservation restrictions;
- and another event that could not reasonably have been avoided or overcome.
The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce disruption, cost and loss.
Where an event beyond reasonable control affects a booking, we may, depending on the circumstances:
(a) make a reasonable itinerary or operational change;
(b) substitute accommodation, transport, activities or other services;
(c) postpone or reschedule an affected service;
(d) offer a credit or alternative arrangement;
(e) cancel an affected service; or
(f) provide a refund to the extent required by the Booking Documents or applicable law.
Any refund or credit may take account of:
(a) amounts recoverable from Third-Party Suppliers;
(b) services already provided;
(c) reasonable costs already incurred or irrevocably committed; and
(d) reasonable costs of arranging an alternative, postponement, credit or refund.
We will provide reasonable assistance where practicable. Unless the disruption was caused by our breach or applicable law requires otherwise, the Client remains responsible for additional accommodation, transportation, meals, visas, testing, medical, evacuation, repatriation and other costs arising from the event.
The Client and each Traveller must maintain suitable travel insurance covering cancellation, curtailment, disruption, medical emergencies, evacuation and other relevant risks.
Nothing in this section excludes the operation of the law relating to frustrated contracts or any right or remedy that cannot lawfully be excluded.
14. Third-Party Suppliers and Supplier Conditions
We may provide some services directly and may arrange other services as agent, intermediary, organiser or booking provider for independent Third-Party Suppliers.
Third-Party Suppliers may include:
- camps, lodges, hotels and other accommodation providers;
- airlines, charter operators and helicopter operators;
- transfer, vehicle and transport providers; guides, hosts and specialist personnel;
- activity and excursion providers;
- ground handlers and destination-management companies;
- park, permit and conservation authorities;
- and other suppliers involved in providing the booking.
Each Third-Party Supplier controls and is responsible for the services, facilities, equipment, personnel, schedules, safety procedures and operational requirements that it provides.
We will exercise reasonable care and skill in arranging the booking and selecting Third-Party Suppliers.
Third-Party Supplier terms and conditions supplement these Booking Terms in relation to the service provided by that supplier. These may include:
- payment and deposit requirements;
- cancellation, amendment and refund conditions;
- fare and ticketing rules;
- baggage, weight and seating requirements;
- check-in and identification requirements;
- age, health, mobility and participation restrictions;
- accommodation and rooming policies;
- safety and conduct requirements;
- waivers and risk acknowledgements;
- and operational and service-specific conditions.
Material supplier conditions known to us and reasonably relevant to the Client’s decision to book will be disclosed or made reasonably available before acceptance where practicable.
Supplier conditions may be provided or identified in a quotation, itinerary, Booking Confirmation, invoice, email, attachment, hyperlink, supplier document or other written booking communication.
A Third-Party Supplier condition applies only to the service to which it relates and does not replace these Booking Terms generally.
Where a supplier condition is more restrictive in relation to payment, cancellation, amendment, baggage, safety, operations or participation, that condition may apply to the affected service in accordance with the Booking Documents.
We are not responsible for the independent acts or omissions of a Third-Party Supplier except to the extent that:
(a) we failed to exercise reasonable care and skill in arranging the booking or selecting the supplier;
(b) we expressly accepted responsibility for the relevant service;
(c) we are legally responsible for the supplier’s conduct; or
(d) liability cannot lawfully be excluded.
Nothing in a Third-Party Supplier condition removes any obligation, liability, right or remedy arising under the Booking Documents or applicable law.
15. Assistance During Travel
If a Traveller experiences material difficulty, disruption or an emergency during travel, the Traveller or Lead Client should contact us as soon as reasonably practicable using the contact details provided in the Booking Documents.
Where reasonably practicable, we will provide appropriate assistance, which may include:
(a) communicating with Third-Party Suppliers;
(b) assisting with alternative accommodation or transportation;
(c) providing available information concerning revised schedules or services;
(d) assisting with medical, evacuation, consular or insurance contacts;
(e) helping to reorganise affected itinerary components; and
(f) assisting the Traveller to obtain available supplier refunds, credits or alternatives.
The availability and nature of assistance will depend on the circumstances, location, communications, supplier availability, safety considerations and services reasonably available at the time.
Unless the difficulty or disruption was caused or contributed to by our breach, negligence or another matter for which we are legally responsible, the Client remains responsible for additional accommodation, transport, meals, medical treatment, evacuation, repatriation, visas, testing, communication and other costs arising from the difficulty or disruption.
We will not incur a material cost on the Client’s behalf without prior authorisation where it is reasonably practicable to obtain that authorisation.
Where urgent action is reasonably necessary to protect the health or safety of a Traveller and prior authorisation cannot reasonably be obtained, the Client authorises us to arrange reasonable emergency assistance on the Client’s behalf. The Client will be responsible for the resulting reasonable costs except to the extent that we are legally responsible for them.
The Client and Travellers must cooperate reasonably with us, Third-Party Suppliers, insurers, medical providers and relevant authorities when assistance is being provided.
Nothing in this section limits any assistance, refund, compensation or other remedy that must be provided under applicable law.
16. Independently Booked Services
An excursion, activity, tour, flight, transfer, accommodation service or other arrangement booked directly by the Client or a Traveller, without being arranged, sold or confirmed by us, does not form part of the booking or the Booking Documents.
This includes services booked directly:
(a) with a lodge, camp, hotel or activity provider;
(b) through a local representative, concierge, guide or driver;
(c) through an airline, charter operator or transfer provider;
(d) through another travel agent, tour operator or online booking platform; or
(e) by the Client or Traveller after travel has commenced.
The contract for an independently booked service is between the Client or Traveller and the relevant independent provider.
We are not responsible for the availability, performance, safety, quality, conduct, cancellation, amendment or refund conditions of an independently booked service unless:
(a) we arranged, sold or expressly confirmed that service;
(b) we accepted payment for the service as part of the booking;
(c) the service was expressly incorporated into the Booking Documents; or
(d) applicable law otherwise makes us responsible.
Any information, suggestion, introduction or informal assistance we provide concerning an independently booked service does not, by itself, make that service part of the booking.
The Client and Traveller are responsible for reviewing the provider’s terms, insurance requirements, safety information, participation restrictions and cancellation conditions before purchasing or participating in an independently booked service.
Where an independently booked service affects the confirmed itinerary, the Client is responsible for any resulting missed services, additional transfers, accommodation, amendment charges, cancellation charges or other costs.
17. Passports, Visas, Entry Requirements and Health Documentation
The Client must ensure that every Traveller holds and maintains all passports, visas, permits, certificates, consents and other documents required for each destination, transit point and service included in the itinerary.
Each Traveller is responsible for confirming and complying with the requirements applying to their nationality, passport, residency status, age, health circumstances and travel route.
Required documentation may include:
(a) a valid passport;
(b) tourist, business, transit or other visas;
(c) sufficient blank passport pages;
(d) parental consent or supporting documents for minors;
(e) proof of onward or return travel;
(f) accommodation or financial evidence;
(g) vaccination certificates;
(h) health declarations, medical certificates or test results;
(i) travel-insurance evidence;
(j) permits or approvals required for activities or equipment; and
(k) any other document required by a government, border authority, carrier or Third-Party Supplier.
Many destinations and carriers require a passport to remain valid for at least six months beyond the intended travel period and to contain sufficient blank pages. The applicable requirement may vary, and each Traveller must verify the current requirement for every destination and transit point.
Traveller names, dates of birth, passport details and other identifying information must match the relevant travel documents and reservations.
We may provide general information concerning passport, visa, vaccination, health and entry requirements. Unless expressly agreed otherwise in writing, that information is general guidance only and is not legal, immigration or medical advice.
Requirements may change without notice. Travellers must verify current requirements with the relevant government, embassy, consulate, immigration authority, health authority, medical practitioner, airline or other appropriate source before departure.
The Client must notify us promptly of any circumstance that may affect a Traveller’s ability to enter, transit through or depart from a destination.
If a Traveller fails to obtain or present the required documentation, the Traveller may be refused:
(a) check-in or boarding;
(b) entry or transit;
(c) accommodation;
(d) participation in an activity; or
(e) continuation of the itinerary.
We are not responsible for a refusal, delay, cancellation, missed service or other loss caused solely by a Traveller’s failure to comply with applicable passport, visa, immigration, health or documentation requirements.
The Client is responsible for reasonable additional costs caused by that failure, including accommodation, transportation, rebooking, cancellation, immigration, repatriation and supplier charges, except to the extent that we caused or contributed to the relevant error.
A visa refusal, expired or invalid passport, missing document, failure to satisfy an entry requirement or change in a Traveller’s eligibility to travel does not automatically entitle the Client to a refund. Any cancellation or refund will be determined under these Booking Terms, the applicable Third-Party Supplier conditions and applicable law.
18. Special Requests
Any special request must be provided to us in writing at the time of booking or as soon as reasonably practicable after the need becomes known.
Special requests may include:
(a) dietary requirements, food allergies or intolerances;
(b) bedding or rooming preferences;
(c) adjoining, interconnecting or accessible accommodation;
(d) mobility, accessibility or medical arrangements;
(e) seating preferences;
(f) private vehicles, guides or transfers;
(g) child-related requirements;
(h) baggage or specialist-equipment arrangements; and
(i) celebrations, occasions or other personal preferences.
We will use reasonable efforts to communicate and facilitate a special request with the applicable Third-Party Supplier, but a request is subject to availability, supplier approval and operational limitations.
A special request does not form part of the contractual booking and is not guaranteed unless it is expressly confirmed in writing as an included service or contractual requirement in the applicable Booking Documents.
The Client must clearly identify any request that is essential to a Traveller’s ability to participate safely or use the booked services. Where an essential requirement cannot be accommodated, we will advise the Client as soon as reasonably practicable and discuss available alternatives.
Additional costs associated with a confirmed special request will be payable by the Client unless expressly included in the booking price.
We are not responsible for a supplier’s failure to fulfil an unconfirmed special request. Nothing in this section excludes responsibility for a confirmed contractual requirement or any obligation that cannot lawfully be excluded.
18. Special Requests
Any special requests (e.g., dietary needs, room preferences, or mobility considerations) must be made in writing at the time of booking. While we will do our utmost to accommodate reasonable requests, we cannot guarantee they will be fulfilled. Special requests do not form part of the contractual agreement and failure to meet them will not constitute a breach of contract.
19. Traveller Conduct and Behaviour
Every Traveller must behave respectfully, responsibly and lawfully throughout the booking and must comply with all reasonable instructions issued by us or a Third-Party Supplier.
Travellers must not:
(a) endanger themselves, another person, wildlife or property;
(b) engage in threatening, abusive, discriminatory, harassing, violent or seriously disruptive conduct;
(c) damage accommodation, vehicles, aircraft, equipment or other property;
(d) interfere with the safe or orderly operation of a service;
(e) disregard wildlife, conservation, park or environmental rules;
(f) possess or use unlawful substances or items; or
(g) repeatedly refuse to follow reasonable safety or operational instructions.
Where reasonably necessary for safety, legal compliance, protection of wildlife or the welfare of other Travellers, staff or suppliers, we or a Third-Party Supplier may:
(a) issue a warning or reasonable direction;
(b) restrict a Traveller’s participation in an activity or service;
(c) require a Traveller to leave accommodation, transport or an activity;
(d) arrange alternative accommodation or transportation at the Client’s cost; or
(e) terminate the affected Traveller’s participation in all or part of the booking.
Where participation is restricted or terminated because of a Traveller’s serious misconduct or refusal to follow reasonable instructions, no refund will ordinarily be payable for the affected unused services.
Any refund, credit or cancellation consequence will be determined under the Booking Documents, the applicable Third-Party Supplier conditions and applicable law.
The Client is responsible for reasonable costs, losses or liabilities directly caused by a Traveller’s misconduct, including:
(a) property damage;
(b) cleaning or repair costs;
(c) additional accommodation or transportation;
(d) supplier charges;
(e) legal or authority-imposed costs; and
(f) costs reasonably incurred in protecting the safety or welfare of others.
Nothing in this section prevents a Third-Party Supplier or affected party from pursuing a Traveller directly for damage or loss caused by that Traveller.
20. Complaints and Dispute Resolution
A Traveller should raise any concern, service failure or complaint promptly with both:
(a) the relevant local Third-Party Supplier; and
(b) our booking or emergency contact identified in the Booking Documents.
Prompt notification allows us and the relevant supplier a reasonable opportunity to investigate the issue and attempt a practical remedy while travel is continuing.
The Client and Traveller must take reasonable steps to reduce avoidable loss and must cooperate reasonably with any proposed investigation or remedy.
Where the matter is not resolved during travel, a formal complaint should be submitted to us in writing as soon as reasonably practicable and, where possible, within 28 days after completion of the affected booking or service.
The complaint should include:
(a) the booking reference;
(b) the names of the affected Travellers;
(c) the relevant dates, locations and services;
(d) a clear description of the issue;
(e) details of when and to whom the issue was reported;
(f) supporting documents, photographs, receipts or correspondence where available; and
(g) the outcome or remedy being requested.
Failure to submit a complaint within 28 days does not automatically extinguish a right or remedy that cannot lawfully be excluded, but delay may affect our ability or a Third-Party Supplier’s ability to investigate the matter or verify the circumstances.
We will acknowledge and assess a formal complaint within a reasonable time and may request further information from the Client, Traveller or relevant Third-Party Supplier.
Before commencing court proceedings, the parties will attempt in good faith to resolve the dispute through direct discussion or another mutually agreed dispute-resolution process.
This does not prevent either party from seeking urgent relief, preserving a limitation deadline or accessing a court, tribunal, regulator, card scheme or external dispute process where legally entitled to do so.
21. Medical Conditions & Fitness to Travel
The Client must ensure that each Traveller discloses, before booking or as soon as reasonably practicable, any medical condition, disability, mobility limitation, accessibility requirement, allergy, dietary condition, pregnancy or other circumstance that may materially affect:
(a) the Traveller’s ability to participate safely;
(b) the suitability of the proposed itinerary or services;
(c) the health or safety of the Traveller or another person; or
(d) the arrangements required from us or a Third-Party Supplier.
Relevant considerations may include a Traveller’s ability to:
- enter and exit safari vehicles, aircraft, boats and other transport;
- walk over uneven, steep or unsealed terrain;
- climb steps or use accommodation without lifts;
- tolerate long road transfers or light-aircraft flights;
- participate in walking, boating, wildlife or other activities;
- travel in remote locations with limited communications and medical facilities; and
- manage medication, medical equipment or personal assistance requirements.
We are not a specialist medical, disability or accessible-travel provider. We will use reasonable efforts to assess and facilitate disclosed requirements, but we cannot guarantee that every destination, property, vehicle, aircraft or activity will be suitable or accessible.
We may request reasonable medical information or a certificate from a qualified medical practitioner confirming that a Traveller is fit to travel or participate in a particular service. The Traveller is responsible for the cost of obtaining that information.
Where a disclosed requirement cannot reasonably or safely be accommodated, we may:
(a) recommend an amended itinerary or alternative service;
(b) require appropriate assistance or a travelling companion;
(c) impose reasonable participation conditions;
(d) exclude the Traveller from an affected service; or
(e) decline the booking before acceptance.
If a material condition or requirement was not disclosed before booking, or changes after booking, we may reassess the arrangements and propose reasonable alternatives.
Where the original arrangements cannot proceed safely or reasonably, any amendment, partial cancellation or cancellation will be dealt with under these Booking Terms, the applicable Third-Party Supplier conditions and applicable law.
The Client is responsible for reasonable additional costs resulting from materially inaccurate, incomplete or late information supplied by the Client or Traveller, except to the extent that we caused or contributed to the relevant issue.
Guidance provided by us does not constitute medical advice. Each Traveller remains responsible for obtaining appropriate professional medical advice and determining their own fitness to travel.
Nothing in this section permits unlawful discrimination or excludes any obligation that cannot lawfully be excluded.
22. Conditions of Carriage
Air, road, rail, water and other transportation services may be provided by independent Third-Party Suppliers and are subject to the applicable provider’s:
(a) conditions of carriage;
(b) fare and ticketing conditions;
(c) baggage and passenger requirements;
(d) check-in and identification requirements;
(e) safety and operational procedures; and
(f) applicable laws, regulations and international conventions.
Relevant carrier conditions supplement these Booking Terms in relation to the transportation service provided by that carrier where they have been disclosed, provided, linked, summarised or otherwise made reasonably available to the Client.
Travellers must comply with all lawful and reasonable carrier requirements, including requirements concerning:
- check-in and boarding times;
- passports, visas and identification;
- baggage size, weight and type;
- passenger weights; seating and restraint systems;
- medical clearance and fitness to travel;
- dangerous goods and prohibited items;
- conduct and safety instructions; and operational changes.
Carrier conditions may limit or regulate liability for delay, cancellation, baggage, injury, death or other loss to the extent permitted by applicable law or an applicable international convention.
The carrier has final operational authority concerning aircraft, vehicles, vessels, routing, schedules, passenger loading, baggage acceptance, seating and safety.
A carrier may change schedules, routes, aircraft or operating arrangements for operational, regulatory, weather or safety reasons.
A Traveller may be required to submit a carrier-specific claim directly to the relevant provider. We will provide reasonable assistance with a claim relating to a transportation service arranged by us where practicable.
We are not responsible for the independent acts or omissions of a transportation provider except to the extent that:
(a) we failed to exercise reasonable care and skill in arranging the service;
(b) we expressly accepted responsibility for the service;
(c) we are legally responsible for the provider’s conduct; or
(d) liability cannot lawfully be excluded.
Nothing in a carrier’s conditions removes any separate obligation, liability, right or remedy arising under the Booking Documents or applicable law.
23. Changes or Cancellation by Us or a Third-Party Supplier
Safari and travel services may be affected by weather, wildlife movements, road conditions, park restrictions, border or permit decisions, supplier availability, aviation changes, operational safety requirements and other circumstances.
We may make a reasonable minor change to a booking where necessary or appropriate and will aim to maintain the overall character, quality and value of the arrangements.
A minor change may include:
(a) an adjustment to a departure, arrival, transfer or activity time;
(b) a change in routing or sequence;
(c) substitution of accommodation with a reasonably comparable alternative;
(d) substitution of an aircraft, vehicle, guide, activity or transfer provider;
(e) rearrangement of scheduled activities; or
(f) another change that does not materially alter the overall booking.
Minor changes do not ordinarily entitle the Client to cancel without charge or receive compensation, except where required by applicable law.
A material change may include:
(a) removal of a significant destination or material itinerary component;
(b) a substantial reduction in the standard or nature of the services;
(c) a significant change to the commencement date or overall duration;
(d) cancellation of a material service without a reasonably comparable alternative; or
(e) another change that materially alters the principal character of the booking.
If, before commencement, we or a Third-Party Supplier makes a material change or cancels a material service, we will notify the Client as soon as reasonably practicable.
Depending on the circumstances, availability, supplier position and applicable law, we may offer the Client:
(a) acceptance of the revised arrangements;
(b) a reasonably comparable alternative service or itinerary;
(c) a credit toward a future booking;
(d) cancellation of the affected service and a refund of the amount properly attributable to that service; or
(e) cancellation of the affected booking and an appropriate refund.
Any price difference arising from an alternative arrangement will be disclosed before acceptance. A higher-priced alternative may require an additional payment, while a lower-priced alternative may result in an appropriate adjustment or credit.
A refund may take account of:
(a) services already provided;
(b) amounts recoverable from Third-Party Suppliers;
(c) reasonable and properly incurred or irrevocably committed supplier costs; and
(d) any different remedy required by applicable law.
Where we arranged the affected service as agent or intermediary, we are not required to fund a Third-Party Supplier refund from our own money before receiving it from that supplier, unless otherwise required by law.
We are not responsible for independently arranged flights, accommodation, visas, vaccinations, insurance premiums or other services that do not form part of the Booking Documents.
Where a change or cancellation was caused by our breach, negligence or another matter for which we are legally responsible, the Client’s rights and remedies will be determined under these Booking Terms and applicable law.
Minimum participation requirements for scheduled group departures are dealt with separately under the Scheduled Group Departures and Minimum Numbers section.
Nothing in this section excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.
24. Responsibility, Liability and Mandatory Rights
We will exercise reasonable care and skill in arranging and providing the services for which we are responsible under the Booking Documents.
Our responsibility for a particular service will depend on whether:
(a) we provide the service directly;
(b) we arrange the service as agent or intermediary for a Third-Party Supplier;
(c) we expressly accept responsibility for the service in the Booking Documents; or
(d) applicable law makes us responsible for the service or supplier.
To the fullest extent permitted by applicable law, we are not responsible for loss, damage, injury, illness, delay, expense or other liability caused by:
(a) an act or omission of the affected Client or Traveller;
(b) materially inaccurate, incomplete or late information provided by the Client or Traveller;
(c) a failure to follow reasonable safety, operational, medical, baggage, immigration or supplier instructions;
(d) an independently booked service that does not form part of the Booking Documents;
(e) an act or omission of an independent third party unconnected with the booked services that could not reasonably have been foreseen or avoided;
(f) an event beyond reasonable control; or
(g) an inherent risk associated with the itinerary, destination, wildlife, aviation or activity.
This exclusion does not apply to the extent that the loss was caused or contributed to by:
(a) our breach of contract;
(b) our negligence;
(c) our failure to exercise reasonable care and skill;
(d) a Third-Party Supplier for whose conduct we are legally responsible; or
(e) another liability that cannot lawfully be excluded.
Where a service has been partly performed or the Client or Traveller has received a material benefit, any refund, compensation or other remedy may take account of the value of the services properly provided, except where applicable law requires a different outcome.
Carrier, accommodation and other Third-Party Supplier conditions may limit or regulate liability where those conditions have been disclosed or made reasonably available and are legally effective.
Any compensation, refund, credit or recovery received or reasonably recoverable from a Third-Party Supplier, carrier, accommodation provider, insurer, card provider or another source concerning the same loss may be taken into account to prevent double recovery.
The Client and Travellers must notify us of a claim as soon as reasonably practicable and provide reasonable information and assistance so that the claim can be investigated. Failure to follow the complaints procedure does not extinguish a right or remedy that cannot lawfully be excluded.
Where we or our insurer make a payment concerning a loss caused by a third party, the person receiving the payment must, to the extent permitted by law:
(a) assign or preserve any relevant recovery rights;
(b) provide reasonable assistance with recovery from the responsible third party; and
(c) not take action that unreasonably prejudices those recovery rights.
We are not responsible for indirect, consequential or unforeseeable loss to the extent that such liability may lawfully be excluded.
Nothing in these Booking Terms excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded, restricted or modified.
25. Flight Delays, Schedule Changes and Missed Connections
Flights and transportation expressly identified as included in the Booking Documents form part of the booking. Flights and transportation arranged independently by the Client or a Traveller do not form part of the booking.
Travellers must:
(a) check flight and transportation schedules before departure;
(b) arrive by the applicable check-in or meeting time;
(c) allow reasonable connection and transfer times;
(d) provide accurate contact details; and
(e) notify us promptly of any delay, cancellation, missed connection or schedule change that may affect the booking.
Airlines, charter operators and other transportation providers may change schedules, routes, aircraft, departure points or operating arrangements for operational, regulatory, weather or safety reasons.
Where an included flight or transportation service is delayed, cancelled or materially changed, we will provide reasonable assistance where practicable, including communicating with the provider and assisting with available alternatives, refunds or credits.
A Traveller may be required to pursue a carrier-specific claim directly with the relevant airline or transportation provider.
Where independently arranged travel is delayed, cancelled or missed, the Client remains responsible for:
(a) contacting the relevant provider;
(b) arranging replacement transportation;
(c) additional accommodation, meals and transfers;
(d) amendment or cancellation charges affecting the booked itinerary; and
(e) any other resulting costs.
Where a delay or missed connection affects services arranged by us, we will use reasonable efforts to amend the affected arrangements. All supplier charges, fare differences and additional costs will be payable by the Client unless:
(a) the disruption was caused or contributed to by our breach or negligence;
(b) the relevant cost is recoverable from a Third-Party Supplier; or
(c) applicable law requires another outcome.
Travellers are strongly encouraged to book flexible fares, allow appropriate buffer time before the first booked service and maintain travel insurance covering delay, cancellation, disruption and missed connections.
Nothing in this section removes any right or remedy that cannot lawfully be excluded.
26. Scheduled Group Departures and Minimum Numbers
Private, tailor-made and individually priced bookings are not subject to minimum participation requirements unless expressly stated in the applicable Booking Documents.
A scheduled group departure, photographic safari, hosted safari, workshop or other group service may be subject to a minimum number of confirmed Travellers.
The applicable minimum number, assessment date and any small-group supplement or revised pricing arrangement will be stated in the quotation, itinerary, Booking Confirmation or other Booking Documents.
If the required minimum number has not been reached by the applicable assessment date, we may:
(a) continue to market the departure for a further reasonable period;
(b) offer the Client an alternative departure date, itinerary or service;
(c) offer to operate the departure with fewer Travellers at a revised price or with a small-group supplement;
(d) offer a private or customised alternative;
(e) offer a credit toward another booking; or
(f) cancel the departure.
We will notify affected Clients as soon as reasonably practicable after deciding that a departure will not proceed as originally planned.
Where we cancel solely because the stated minimum number has not been reached, the Client may choose:
(a) an available alternative offered by us, subject to any disclosed price difference;
(b) a credit toward another booking; or
(c) a refund of amounts paid for the cancelled departure.
Where the Client accepts an alternative or revised small-group arrangement, the Client must pay any agreed price difference by the stated due date.
We are not responsible for independently arranged flights, accommodation, visas, vaccinations, insurance premiums or other services that do not form part of the Booking Documents.
Travellers should avoid making inflexible independent travel arrangements until the scheduled departure has been confirmed as proceeding or should obtain insurance covering cancellation arising from minimum-number requirements.
This section does not apply where a departure is cancelled or changed for another reason. In that case, the applicable provisions concerning supplier changes, cancellation or events beyond reasonable control will apply.
27. Client-Requested Changes
A request to change a Traveller, name, date, routing, accommodation, rooming arrangement, flight, transfer, activity, permit or other booking detail is not effective until confirmed by us in writing.
All requested changes are subject to:
(a) availability;
(b) Third-Party Supplier approval;
(c) fare, ticketing and permit conditions;
(d) revised supplier rates;
(e) operational feasibility; and
(f) payment of all resulting costs.
The Client must pay any reasonable:
- supplier amendment or cancellation charges;
- fare differences; additional accommodation,
- transfer or activity costs;
- permit, park or conservation charges;
- currency or payment costs;
- and booking, planning and administration costs arising from the requested change.
Where reasonably practicable, we will disclose the available change options and associated costs before confirming the amendment.
A material change requested by the Client may be treated as a cancellation and new booking where the relevant Third-Party Supplier cannot amend or transfer the original reservation.
Where a requested change results in fewer Travellers, rooms, vehicles or services, the partial-cancellation provisions will apply. The remaining booking may also be repriced to reflect changes in occupancy, group rates, room configuration or supplier pricing.
A name change or replacement Traveller is subject to supplier, airline, ticketing, permit and immigration requirements. A service may be non-transferable even where another Traveller is available.
No amendment is confirmed until:
(a) we have issued written confirmation;
(b) the applicable Third-Party Suppliers have accepted the change; and
(c) all required additional amounts have been paid in cleared funds.
A request to postpone or move a booking to new dates will be dealt with as a Client-requested change or cancellation, depending on the applicable supplier conditions and availability.
28. Payment Disputes, Chargebacks and Reversals
Except where the Client reasonably suspects an unauthorised or fraudulent transaction, the Client should notify us in writing of any payment dispute and provide reasonable details before requesting a chargeback, payment recall or other reversal.
Where reasonably practicable, the Client should allow us five Business Days to investigate and respond.
This requirement does not prevent the Client from taking earlier action where necessary to:
(a) preserve a legal right;
(b) comply with a bank, card-scheme or payment-processor deadline; or
(c) respond to suspected fraud or unauthorised use.
A chargeback, recall, payment reversal or payment dispute does not, by itself:
(a) cancel the booking;
(b) determine the merits of the dispute;
(c) create a refund entitlement; or
(d) extinguish an amount that remains lawfully payable under the Booking Documents.
Where a payment is reversed and the Client remains legally liable for the amount, we may issue written notice requiring repayment within a reasonable period.
To the extent permitted by applicable law, the Client must reimburse reasonable and documented:
- chargeback fees;
- payment-processor fees;
- bank charges;
- and external recovery costs
directly caused by a reversal for which the Client remains liable.
The Client is not liable for those amounts to the extent that the reversal resulted from:
(a) an unauthorised transaction not caused or contributed to by the Client;
(b) our breach;
(c) failure to provide the agreed services;
(d) a lawful cancellation or refund entitlement; or
(e) another right or remedy that cannot lawfully be excluded.
Where a reversal causes an undisputed amount to remain unpaid, the non-payment and cancellation provisions of these Booking Terms may apply.
29. Privacy and Communications
We may collect, use, store and disclose personal information reasonably necessary to:
(a) prepare quotations and itineraries;
(b) arrange, confirm and administer bookings;
(c) process payments and refunds;
(d) communicate with the Client and Travellers;
(e) manage health, accessibility, dietary and safety requirements;
(f) provide emergency assistance;
(g) comply with legal, regulatory and supplier requirements; and
(h) provide the booked services.
Personal information may be disclosed where reasonably necessary to Third-Party Suppliers in Australia and overseas, including:
- accommodation providers;
- airlines and charter operators;
- transfer and transport providers;
- guides, hosts and activity providers;
- ground handlers and destination-management companies;
- park, permit and government authorities;
- payment processors and financial institutions;
- insurers and emergency-assistance providers;
- and professional advisers and service providers involved in administering the booking.
The Client confirms that it is authorised to provide the personal information of every Traveller for booking and administrative purposes.
The Client must ensure that:
(a) each adult Traveller is informed of the intended collection, use and disclosure of their information; and
(b) the parent or legal guardian of each minor Traveller has authorised the provision and use of the minor’s information.
Medical, dietary, mobility, accessibility and other sensitive information will be used and disclosed only to the extent reasonably necessary for booking, safety, accessibility and service-delivery purposes.
Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.
Booking notices and communications may be sent to the email address or contact details stated in the Booking Documents.
The Client and Lead Client are responsible for:
(a) keeping contact details current;
(b) monitoring the nominated email address;
(c) checking spam or junk folders;
(d) notifying us promptly of any communication problem; and
(e) distributing relevant booking communications to all Travellers.
A notice sent by email will be treated as received when it becomes capable of being retrieved at the nominated email address, unless the sender receives an automated delivery-failure notice.
Nothing in this section authorises the use of personal information for marketing where consent or another lawful basis is required.
30. Definitions and Interpretation
In these Booking Terms:
Booking Confirmation means the written document issued by us confirming the material details of a booking, including the Client, Travellers, services, travel dates, price, payment schedule and any booking-specific conditions.
Booking Documents means the documents governing a booking, including the quotation, Booking Confirmation, final itinerary, invoice, these Booking Terms, any signed special conditions, any booking-specific cancellation summary and any applicable Third-Party Supplier conditions disclosed or incorporated in accordance with these Booking Terms.
Business Day means a day other than a Saturday, Sunday or public holiday in South Australia.
Client means the individual, company, organisation or other entity named as the contracting party in the applicable quotation, invoice, Booking Confirmation or other Booking Document.
Company, we, us, our or Supplier means Go Beyond Global Holdings Pty Ltd, ABN 54 690 826 361, trading through Photo Safari Company and Go Beyond Safaris.
Deposit means the deposit, booking payment or other initial payment identified in the applicable Booking Documents.
Lead Client means the person authorised by the Client to communicate booking instructions, provide Traveller information, receive notices and administer the booking on the Client’s behalf.
Third-Party Supplier means an independent provider involved in supplying or supporting any part of the booking, including an accommodation provider, airline, charter operator, helicopter operator, transfer provider, guide, host, activity provider, ground handler, destination-management company, park authority, permit authority or other service provider.
Traveller means each person travelling, participating or receiving services under the booking.
A reference to:
(a) a person includes an individual, company, partnership, organisation, trust, government body or other legal entity;
(b) a document includes that document as amended in accordance with these Booking Terms;
(c) writing includes email and an approved electronic process;
(d) a law includes any amendment, replacement or subordinate legislation made under it;
(e) the singular includes the plural and the plural includes the singular; and
(f) “including” or “includes” means including without limitation.
Headings are for convenience only and do not affect interpretation.
Where an obligation applies to more than one Client or Traveller, the obligation applies to each of them as the context requires.
31. Booking Documents and Order of Precedence
The agreement governing a booking consists of the applicable Booking Documents.
The Booking Documents may include:
(a) any special conditions signed or expressly agreed by the Client and us;
(b) the Booking Confirmation, including any booking-specific cancellation summary;
(c) the final itinerary and inclusions;
(d) the applicable quotation and invoice;
(e) these Booking Terms;
(f) any Third-Party Supplier conditions incorporated or disclosed in accordance with these Booking Terms; and
(g) any other document expressly identified as forming part of the booking.
If there is an inconsistency between the Booking Documents, the following order of precedence will apply:
(a) any special conditions signed or expressly agreed by the Client and us;
(b) the Booking Confirmation, including any booking-specific cancellation summary;
(c) the final itinerary and booking-specific inclusions and exclusions;
(d) the quotation and invoice, to the extent they contain booking-specific commercial terms;
(e) these Booking Terms;
(f) general Third-Party Supplier conditions; and
(g) any other general booking information.
A Third-Party Supplier condition may nevertheless prevail in relation to the service provided by that supplier where:
(a) these Booking Terms or the Booking Documents expressly state that it applies;
(b) the condition is required by law or a relevant authority; or
(c) the condition concerns safety, baggage, check-in, identification, participation, operational or service-delivery requirements that must reasonably be followed for the service to be provided.
A booking-specific provision prevails only to the extent of the inconsistency.
These Booking Terms do not override a more favourable right or remedy that cannot lawfully be excluded.
General terms contained in a Client purchase order, procurement document, internal policy or other administrative document do not amend or override the Booking Documents unless we expressly agree in writing.
32. Supplier Conditions Imposed, Clarified or Changed After Booking
A Third-Party Supplier may provide, clarify, amend or impose a material condition after the Client has accepted the booking.
Such a condition may relate to:
(a) payment or deposit requirements;
(b) cancellation, amendment or refund conditions;
(c) fares, ticketing or name-change restrictions;
(d) baggage, weight, seating or check-in requirements;
(e) age, medical, mobility or participation conditions;
(f) accommodation, rooming or minimum-stay requirements;
(g) safety or operational procedures; or
(h) another requirement affecting the relevant service.
Where a material supplier condition is first imposed, clarified or changed after booking and is outside our reasonable control, we will notify the Client within a reasonable time after becoming aware of it and provide the available details.
Where the condition does not materially affect the price, cancellation rights or nature of the service, the condition may apply to the affected service if it is reasonably necessary for the service to be provided.
Where the condition materially affects the price, cancellation rights, participation requirements or nature of the affected service, we will discuss the available options with the Client.
Depending on the circumstances, those options may include:
(a) accepting the revised condition;
(b) amending the affected service;
(c) selecting a reasonably available alternative;
(d) paying an additional amount required by the supplier;
(e) cancelling the affected service; or
(f) another reasonable arrangement agreed in writing.
We will not knowingly accept a materially more onerous cancellation, payment or liability condition on the Client’s behalf without first notifying the Client and obtaining written approval, unless:
(a) urgent action is reasonably required to protect Traveller safety;
(b) the condition is required by law or a relevant authority; or
(c) it is not reasonably practicable to obtain prior approval and the action is reasonably necessary to preserve the booking.
We will not apply a materially different version of a supplier’s conditions retrospectively merely because a newer version has subsequently been issued.
Any refund, credit, additional payment or cancellation consequence arising from a changed supplier condition will be determined under the Booking Documents, having regard to:
(a) the amounts recoverable from the supplier;
(b) the costs already paid, incurred or irrevocably committed;
(c) the available alternatives; and
(d) applicable law.
33. Governing Law and Jurisdiction
These Booking Terms, the Booking Documents and each booking are governed by the laws of South Australia.
The parties submit to the jurisdiction of the courts and tribunals having jurisdiction in South Australia and the courts entitled to hear appeals from them.
Nothing in this section prevents:
(a) either party from seeking urgent or interim relief in another jurisdiction where reasonably necessary; or
(b) a Client or Traveller from relying on a mandatory right to bring proceedings in another jurisdiction where that right cannot lawfully be excluded.
Where a mandatory law applies and conflicts with these Booking Terms, that law will prevail only to the minimum extent necessary to resolve the conflict. The remaining provisions will continue to apply.
34. General Provisions
Variations
A variation to the Booking Documents is effective only if agreed in writing by the Client and us, including by email or through an approved electronic process.
A Client purchase order, procurement document, internal policy or administrative form does not vary the Booking Documents unless we expressly agree in writing.
Electronic Communications and Acceptance
The Client agrees that quotations, Booking Confirmations, invoices, notices, itineraries, supplier information and other booking communications may be provided electronically.
An electronic signature, electronic acceptance, payment after receipt of the Booking Documents or written instruction to confirm services may constitute valid acceptance.
Assignment and Transfer
The Client may not assign, transfer or novate its rights or obligations under the Booking Documents without our prior written consent.
A request to replace a Traveller or transfer a booking will be dealt with under the Client-requested changes provisions and remains subject to Third-Party Supplier approval.
We may assign or transfer our rights or obligations to a related entity or business successor, provided that this does not materially reduce the Client’s rights or remedies.
Severability and Read-Down
If any provision of the Booking Documents is invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary to make it valid and enforceable.
If it cannot be read down, it will be severed without affecting the remaining provisions.
No Waiver
A failure or delay by either party in exercising a right does not waive that right.
A waiver is effective only if given in writing and applies only to the specific circumstance for which it is given.
Entire Agreement
The Booking Documents constitute the entire agreement between the Client and us concerning the booking and replace prior discussions, representations and understandings concerning the same subject matter, except where a representation cannot lawfully be excluded.
Survival
Any provision that is intended by its nature to continue after completion, cancellation or termination of the booking will survive, including provisions concerning payment, cancellation charges, refunds, liability, privacy, complaints, governing law and dispute resolution.
Notices
A notice under the Booking Documents must be given in writing to the email address or other contact details stated in the Booking Confirmation or subsequently notified in writing.
A notice sent by email will be treated as received when it becomes capable of being retrieved at the recipient’s nominated email address, unless the sender receives an automated delivery-failure notice.
Business Days and Time
A Business Day means a day other than a Saturday, Sunday or public holiday in South Australia.
Unless otherwise stated in the Booking Documents, deadlines and notice periods will be calculated using South Australian time.
Relationship of the Parties
Nothing in the Booking Documents creates a partnership, employment relationship, fiduciary relationship or joint venture between the Client and us.
Headings
Headings are included for convenience and do not affect interpretation.
35. Mandatory Consumer Rights
Nothing in these Booking Terms or the Booking Documents excludes, restricts or modifies any consumer guarantee, statutory right, remedy, protection or liability that cannot lawfully be excluded, restricted or modified.
To the fullest extent permitted by applicable law, all other guarantees, conditions, warranties, rights and remedies are excluded.
Any exclusion, limitation, indemnity, waiver or allocation of risk in the Booking Documents applies only to the maximum extent permitted by law and must be read down where necessary to preserve a non-excludable right or remedy.
Where a mandatory consumer law applies and conflicts with a provision of the Booking Documents, that law will prevail only to the minimum extent necessary to resolve the conflict.
The remaining provisions of the Booking Documents will continue to apply.
Nothing in these Booking Terms:
(a) requires a Client or Traveller to waive liability for negligence where that liability cannot lawfully be excluded;
(b) prevents a Client or Traveller from exercising a lawful right against a Third-Party Supplier;
(c) removes a refund or remedy arising from our breach; or
(d) limits access to a regulator, court, tribunal or other dispute process where the Client or Traveller has a lawful right to use it.